Management and support
Agile and bespoke IT Support
A 24 × 7 × 365 technical team that resolves incidents remotely or in situ, with an SLA response time of under 4 hours.
Request a proposalThe starting point
When something fails, every minute counts
A stalled workstation, an unresponsive server, or a disconnected critical printer slows down an entire team. Without a clear support channel, the incident lingers and costs multiply.
- Incidents bouncing between providers with no clear ownership
- Unpredictable response times
- Travel expenses and warranty procedures that consume hours
- A lack of data to understand what is truly failing
Our response
A single point of contact, with data and a commitment to respond
A dedicated technical manager reviews your KPIs and delivers periodic health and improvement reports. The help desk resolves issues remotely and immediately, and when necessary, a technician travels without additional mileage costs.
Choose our Hourly Pack or a flat fee and forget about unforeseen issues: you pay only for the assistance you truly need, when you need it.
Benefits
Lo que ganas con IT Support
Ultra-fast Help Desk
Immediate remote support to diagnose and resolve failures without the need for travel.
On-site visits when required
A technician will travel if the incident requires it, with no additional mileage costs.
Dedicated Technical Manager
A single point of contact who reviews KPIs and delivers periodic health and improvement reports.
Included auditing and monitoring
Initial analysis of the IT estate and continuous surveillance of critical systems.
Direct warranty management
We deal with manufacturers so you do not waste time on administrative procedures.
Predictable costs all year round
Control support expenditure without surprises or hidden charges.
What is included
Service capabilities
- Hours bundle
- Flexible consumption based on actual needs.
- Flat rate
- Comprehensive coverage with a fixed monthly cost.
- SLA < 4 h
- Response commitment on incidents.
- Remote support
- Immediate resolution without travel.
- On-site support
- Technician on-site when the breakdown requires it.
- Health reports
- Periodic KPIs and recommendations.
Why Seintec
Results, not promises
- Average ticket resolution time: 7 minutes.
- Companies in the insurance, retail and industrial sectors highlight our flexibility, proximity and technical communication.
- 8,500 support requests processed and an average satisfaction rating of 9.5.
Related services
Next step
Request a proposal within 24 h
Discover how our Block of Hours or fixed-fee model can free your company from interruptions and unforeseen costs.