IT maintenance
IT maintenance for businesses in Barcelona
A recurring maintenance contract that looks after servers, workstations and networks before incidents appear, with a fixed fee and a technical team that already knows your environment.
We work with companies in Barcelona, the province and the rest of Catalonia from our own datacenter in Osona. Maintenance combines planned reviews, controlled updates, continuous monitoring and corrective attention when something breaks.
What the maintenance contract covers
Every contract is sized on the real inventory: number of servers, workstations, sites and coverage hours. These are the building blocks of the service.
Preventive maintenance
Planned reviews of servers, storage, network and workstations: hardware health, capacity, temperatures, logs, backups and performance.
Corrective maintenance
Fault and incident resolution with committed response times, remotely and on site whenever physical work is needed.
Updates and patching
Planned maintenance windows for operating systems, firmware and business-critical applications, with version control and rollback.
Continuous monitoring
Availability, capacity and error monitoring to catch degradation before it turns into downtime.
Backup management
Verification that backups actually run, periodic restore testing and review of the retention policy.
Reporting and improvement plan
Regular reporting on incidents, availability and risks, with recommended actions prioritised by business impact.
What we look after
Maintenance covers the platform that keeps daily work running, both on your premises and in our datacenter.
Servers
Physical and virtual, on-premise or hosted on our infrastructure.
Workstations
Desktops, laptops, printing and peripherals.
Network and connectivity
Firewalls, switches, Wi-Fi, VPN and site-to-site links.
Storage and backups
Arrays, NAS, backup policies and restores.
Mail and collaboration
Mailboxes, permissions, filtering and shared work tools.
Baseline security
Endpoint antivirus, updates and access control.
How we start
Before signing anything we review what is already there, so the contract matches the real environment instead of a generic price list.
1. Inventory
We map servers, workstations, network, licences and existing backups.
2. Assessment
We flag risks, end-of-support systems, single points of failure and technical debt.
3. Proposal
Scope, coverage hours, response times and a fixed monthly fee.
4. Service onboarding
Documentation, monitoring and the preventive maintenance calendar.
5. Operation and review
Plan execution, incident handling and periodic reporting.
Maintenance, support or managed services
These are three different services and they are often mixed up. Here is the practical difference.
IT support
User-facing help: service desk, day-to-day incidents, remote and on-site assistance. On its own it does not include a preventive plan for the infrastructure.
See IT supportManaged IT services
Full platform operation with SLAs: administration, monitoring and continuous improvement delegated to our team.
See managed servicesIT outsourcing
Dedicated technical profiles embedded in your organisation, with or without an internal IT department.
See IT outsourcingA team with its own infrastructure in the province of Barcelona
Our datacenter is in Sant Miquel de Balenyà (Osona, Barcelona), with over 150 m² of server room, redundant fibre, UPS systems and generators. The same team that maintains your systems can host, replicate and recover them without relying on third parties. We serve companies in Barcelona city, Vallès, Osona, Maresme, Bages and the rest of Catalonia, remotely and on site.
Frequently asked questions about IT maintenance
- How much does IT maintenance cost for a company in Barcelona?
- It depends on the number of servers, workstations and sites, the coverage hours and the committed response times. We work with a fixed monthly fee, so the cost is predictable and does not depend on how many incidents occur that month.
- What is the difference between preventive maintenance and pay-per-hour support?
- Pay-per-hour support reacts once something has already failed and bills per intervention. Preventive maintenance works continuously on the infrastructure so the failure does not happen in the first place, reducing downtime and making costs predictable.
- Are on-site visits included?
- Yes. Most work is resolved remotely, but the contract includes on-site intervention whenever hardware, network or physical workstations need attention.
- Can you maintain infrastructure installed by another provider?
- Yes. We start with an inventory and a technical assessment of the existing environment, document the installation and propose a maintenance plan without rebuilding everything.
- What response times do you offer?
- They are agreed in the contract according to how critical the affected system is, with extended business hours and 24×7 emergency coverage for environments that require it.
Next step
Shall we talk about your maintenance contract?
We review your environment, tell you what we find and propose a scope and fee that fit your company.