IT maintenance
IT maintenance for businesses in Barcelona
A recurring maintenance contract that looks after servers, workstations and networks before incidents appear, with a fixed fee and a technical team that already knows your environment.
We work with companies in Barcelona, the province and the rest of Catalonia from our own datacenter in Osona. Maintenance combines planned reviews, controlled updates, continuous monitoring and corrective attention when something breaks.
What the maintenance contract covers
Every contract is sized on the real inventory: number of servers, workstations, sites and coverage hours. These are the building blocks of the service.
Preventive maintenance
Planned reviews of servers, storage, network and workstations: hardware health, capacity, temperatures, logs, backups and performance.
Corrective maintenance
Fault and incident resolution with committed response times, remotely and on site whenever physical work is needed.
Updates and patching
Planned maintenance windows for operating systems, firmware and business-critical applications, with version control and rollback.
Continuous monitoring
Availability, capacity and error monitoring to catch degradation before it turns into downtime.
Backup management
Verification that backups actually run, periodic restore testing and review of the retention policy.
Reporting and improvement plan
Regular reporting on incidents, availability and risks, with recommended actions prioritised by business impact.
What we look after
Maintenance covers the platform that keeps daily work running, both on your premises and in our datacenter.
Servers
Physical and virtual, on-premise or hosted on our infrastructure.
Workstations
Desktops, laptops, printing and peripherals.
Network and connectivity
Firewalls, switches, Wi-Fi, VPN and site-to-site links.
Storage and backups
Arrays, NAS, backup policies and restores.
Mail and collaboration
Mailboxes, permissions, filtering and shared work tools.
Baseline security
Endpoint antivirus, updates and access control.
How we start
Before signing anything we review what is already there, so the contract matches the real environment instead of a generic price list.
1. Inventory
We map servers, workstations, network, licences and existing backups.
2. Assessment
We flag risks, end-of-support systems, single points of failure and technical debt.
3. Proposal
Scope, coverage hours, response times and a fixed monthly fee.
4. Service onboarding
Documentation, monitoring and the preventive maintenance calendar.
5. Operation and review
Plan execution, incident handling and periodic reporting.
Maintenance, support or managed services
These are three different services and they are often mixed up. Here is the practical difference.
IT support
User-facing help: service desk, day-to-day incidents, remote and on-site assistance. On its own it does not include a preventive plan for the infrastructure.
See IT supportManaged IT services
Full platform operation with SLAs: administration, monitoring and continuous improvement delegated to our team.
See managed servicesIT outsourcing
Dedicated technical profiles embedded in your organisation, with or without an internal IT department.
See IT outsourcingCoverage options
The scope of the contract is built by combining these options, based on how critical each system is and on the company's real working hours.
Remote support
Remote diagnosis and resolution using assistance tools, tracking each incident through to closure.
On-site intervention
Visits to your premises whenever hardware, cabling, network or physical workstations need attention.
Business hours
Operation and planned maintenance Monday to Friday, 9:00 to 18:00, with agreed change windows.
24×7 emergencies
Out-of-hours handling of critical incidents, 365 days a year, for systems that cannot stop.
Areas we cover
We work remotely and travel regularly to these areas. For the rest of Catalonia, on-site visits are agreed within the contract.
- Barcelona city
- Vallès
- Osona
- Maresme
- Bages
- Rest of Catalonia
What determines the price of maintenance
We do not publish a fixed price list, because a 10-seat company and a manufacturer with three servers and two sites do not cost the same. These are the variables that set the monthly fee of your contract.
Number of seats and users
Desktops, laptops and users covered by the service.
Servers and critical systems
Physical and virtual servers, virtualisation, storage arrays and business applications.
Sites and network
Locations, site-to-site links, firewalls and Wi-Fi to maintain.
Hours and response times
Business-hours cover or 24×7 emergencies, and committed response times by criticality.
Scope of preventive work
Review frequency, backup management, patching and reporting.
Starting condition
Systems out of support or undocumented need an initial clean-up before the recurring contract starts.
The result is always a fixed monthly fee, with no per-incident billing, and a written proposal with the detailed scope.
A team with its own infrastructure in the province of Barcelona
Our datacenter is in Sant Miquel de Balenyà (Osona, Barcelona), with over 150 m² of server room, redundant fibre, UPS systems and generators. The same team that maintains your systems can host, replicate and recover them without relying on third parties. We serve companies in Barcelona city, Vallès, Osona, Maresme, Bages and the rest of Catalonia, remotely and on site.
Frequently asked questions about IT maintenance
- How much does IT maintenance cost for a company in Barcelona?
- It depends on the number of servers, workstations and sites, the coverage hours and the committed response times. We work with a fixed monthly fee, so the cost is predictable and does not depend on how many incidents occur that month.
- What is the difference between preventive maintenance and pay-per-hour support?
- Pay-per-hour support reacts once something has already failed and bills per intervention. Preventive maintenance works continuously on the infrastructure so the failure does not happen in the first place, reducing downtime and making costs predictable.
- Are on-site visits included?
- Yes. Most work is resolved remotely, but the contract includes on-site intervention whenever hardware, network or physical workstations need attention.
- Can you maintain infrastructure installed by another provider?
- Yes. We start with an inventory and a technical assessment of the existing environment, document the installation and propose a maintenance plan without rebuilding everything.
- What response times do you offer?
- They are agreed in the contract according to how critical the affected system is, with extended business hours and 24×7 emergency coverage for environments that require it.
- Which areas of Barcelona and Catalonia do you cover?
- We provide remote service and travel regularly to Barcelona city, Vallès, Osona, Maresme and Bages. For the rest of Catalonia, on-site visits are agreed within the contract.
- Can you maintain a company with several sites?
- Yes. Inventory and scope are defined site by site — equipment, network and links between locations — and operations are centralised in a single technical team, with joint reporting on incidents and availability.
- Is there a minimum contract term?
- Contracts run for renewable yearly periods with a cancellation notice period. Before starting we deliver a written proposal with the scope, coverage hours and fee, so renewals hold no surprises.
- What happens with work that falls outside the contract?
- The contract states what is included and what is not. Out-of-scope work (projects, migrations, hardware purchases) is quoted separately before it is carried out and never billed by surprise.
- Do you work with Microsoft 365 and both Windows and Linux servers?
- Yes. Maintenance covers Windows and Linux environments, virtualisation, Microsoft 365, backups and the related network equipment, both on your premises and hosted in our datacenter.
- How long does it take to take over maintenance for a new client?
- Inventory and assessment usually take one or two visits. Once the proposal is accepted, onboarding — documentation, access, monitoring and the preventive calendar — is typically completed within a few weeks depending on the size of the environment.
Next step
Shall we talk about your maintenance contract?
We review your environment, tell you what we find and propose a scope and fee that fit your company.