Management and support
Agile and bespoke IT Support
A 24 × 7 × 365 technical team resolving incidents remotely or in situ, with an SLA response time of under 4 hours.
Request a proposalThe starting point
When something fails, every minute counts
A down workstation, a server that does not respond, or a disconnected critical printer stalls an entire team. Without a clear support channel, incidents drag on and costs multiply.
- Incidents bouncing between providers without a clear person in charge
- Unpredictable response times
- Travel costs and warranty procedures that consume hours
- A lack of data to understand what is truly failing
Our response
A single point of contact, with data and a commitment to respond
A dedicated technical manager reviews your KPIs and delivers periodic health and improvement reports. The help desk resolves issues remotely immediately and, when necessary, a technician travels at no additional mileage cost.
Choose our Pack of Hours or a flat rate and forget about the unexpected: pay only for the support you truly need, when you need it.
Benefits
What you gain with IT Support
Ultra-fast Help Desk
Immediate remote support to diagnose and resolve failures without the need for travel.
On-site visits whenever necessary
A technician travels to your location if the incident requires it, with no additional mileage costs.
Dedicated Technical Account Manager
A single point of contact who reviews KPIs and delivers periodic health and improvement reports.
Audit and monitoring included
Initial analysis of the IT infrastructure and continuous surveillance of critical systems.
Direct warranty management
We liaise with manufacturers so you do not waste time on administrative procedures.
Predictable costs all year round
Control support expenditure without surprises or hidden charges.
What is included
Service capabilities
- Hourly packs
- Flexible consumption based on actual needs.
- Flat rate
- Comprehensive coverage with a fixed monthly cost.
- SLA < 4 h
- Response time commitment for incidents.
- Remote support
- Immediate resolution without the need for travel.
- On-site support
- Technician on-site when the fault requires it.
- Health reports
- Periodic KPIs and recommendations.
Why Seintec
Results, not promises
- Average ticket resolution time: 7 minutes.
- Companies in the insurance, retail, and industrial sectors highlight our flexibility, proximity, and technical communication.
- 8,500 support requests processed and an average satisfaction rating of 9.5.
Related concepts: Service desk · Ticket · Microsoft 365
Related services
Connectivity and Telecommunications
Fibre, radio link, and satellite to keep your business connected, with redundancy and a single point of contact.
View serviceManaged IT Services
We keep your systems operational and failure-free.
View serviceIT hardware
Global management of technological infrastructure.
View serviceMonitoring of equipment and systems
Proactive supervision of computers, servers and systems to detect issues before they impact your business.
View serviceLooking for IT maintenance for your company in Barcelona? See our IT maintenance service in Barcelona
Sectors where we apply it
IT Support is part of the technological roadmap we deploy across these industries.
Next step
¿Tu equipo pierde tiempo con incidencias que se repiten?
Ponemos un soporte técnico accesible que resuelve el problema de hoy y trabaja para que no vuelva a pasar.