Management and support
Agile and bespoke IT Support
A technical team that resolves incidents remotely or on-site: support is available Monday to Friday from 9:00 am to 6:00 pm and 24/7 for emergencies, 365 days a year. The <4-hour response SLA applies when included in your service or contract; a response does not always guarantee a resolution within that timeframe.
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What it is and when it fits
Seintec's IT support resolves issues with users, workstations, printers, email and applications remotely or on site, with a technical team that knows each client's environment and logs every case to prevent it happening again.
The starting point
When something fails, every minute counts
A down workstation, a server that does not respond, or a disconnected critical printer stalls an entire team. Without a clear support channel, incidents drag on and costs multiply.
- Incidents bouncing between providers without a clear person in charge
- Unpredictable response times
- Travel costs and warranty procedures that consume hours
- A lack of data to understand what is truly failing
Our response
A single point of contact, with data and a commitment to respond
A dedicated technical manager reviews your KPIs and delivers periodic health and improvement reports. The help desk resolves issues remotely immediately and, when necessary, a technician travels at no additional mileage cost.
Choose our Pack of Hours or a flat rate and forget about the unexpected: pay only for the support you truly need, when you need it.
Use cases
How it is used in a company
Companies without in-house IT staff
Users have a single channel for help and a team that knows their devices and applications.
Overloaded IT departments
We take on first-line support so the internal team can focus on projects.
Multiple sites and mobile users
We support remote workers remotely and send technicians on site when the issue requires it.
Benefits
What you gain with IT Support
Ultra-fast Help Desk
Immediate remote support to diagnose and resolve failures without the need for travel.
On-site visits whenever necessary
A technician travels to your location if the incident requires it, with no additional mileage costs.
Dedicated Technical Account Manager
A single point of contact who reviews KPIs and delivers periodic health and improvement reports.
Audit and monitoring included
Initial analysis of the IT infrastructure and continuous surveillance of critical systems.
Direct warranty management
We liaise with manufacturers so you do not waste time on administrative procedures.
Predictable costs all year round
Control support expenditure without surprises or hidden charges.
What is included
Service capabilities
- Hourly packs
- Flexible consumption based on actual needs.
- Flat rate
- Comprehensive coverage with a fixed monthly cost.
- SLA < 4 h
- Response time commitment for incidents.
- Remote support
- Immediate resolution without the need for travel.
- On-site support
- Technician on-site when the fault requires it.
- Health reports
- Periodic KPIs and recommendations.
Real scope
What we do not promise without defining it with you
Defining the scope avoids surprises and makes it possible to compare proposals correctly.
- Response times and coverage hours are agreed by contract.
- Support for third-party applications is provided in coordination with the vendor when needed.
- On-site visits are scheduled according to location and urgency.
Why Seintec
Results, not promises
- Average ticket resolution time in 2025: 7 minutes.
- Companies in the insurance, retail, and industrial sectors highlight our flexibility, proximity, and technical communication.
- 8,500 support requests processed in 2025 and an average satisfaction rating of 9.5.
Frequently Asked Questions
Common pre-engagement questions
- Is support remote or on site?
- Both. Most issues are resolved remotely and, when needed, a technician visits the site.
- How do we log an issue?
- Through the channels agreed in the service. Every case is recorded with its diagnosis and resolution.
- What is the difference between IT support and managed services?
- Support responds to user issues; managed services operate and improve the infrastructure proactively. They can be contracted together.
- Do you handle emergencies?
- Yes. For critical incidents we have a dedicated emergency IT support page and direct contact channels.
Unsure about a technical term? Browse the IT Glossary
Related concepts: Service desk · Ticket · Microsoft 365
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Sectors where we apply it
IT Support is part of the technological roadmap we deploy across these industries.
Next step
Is your team wasting time on recurring issues?
We provide accessible technical support that resolves today's problem and works to prevent it from happening again.