Managed IT Services
Delegate the management of your on-premises and cloud identity infrastructure. We handle the entire user lifecycle, access security, synchronisation, and optimisation of your directories.
It's a managed service where the Seintec technical team takes responsibility for the day-to-day tasks and optimisation of your company's identity infrastructure. This covers on-premises Active Directory, cloud environments using Microsoft Entra ID (formerly Azure AD), or a hybrid setup.
Proper management is crucial for ensuring security, productivity, and regulatory compliance. It allows you to control who accesses which resources, apply policies consistently across the entire organisation, and keep the directory clean and efficient, preventing security risks from obsolete accounts or permissions.
Customer Profile
Our directory management service is designed for businesses that need to secure and optimise their identity infrastructure but lack the specialist time or in-house resources to do so.
Service Scope
We cover the full directory administration lifecycle, from daily tasks to optimisation and security projects.
Service Model
We clearly define roles to ensure smooth and efficient collaboration.
Executing agreed administrative tasks (e.g., new starters, leavers, GPOs), monitoring service health (such as synchronisation), implementing defined security enhancements, and proposing optimisations. We act as your specialist identity team.
Defining business policies (i.e., who needs access to what), requesting changes via the agreed channels, providing the necessary information for new starters and leavers, and making strategic decisions about the infrastructure's evolution.
Ensuring the underlying platform functions correctly (Active Directory on Windows Server or Microsoft Entra ID cloud services), and releasing updates and security patches for their products.
Why Seintec
At Seintec, we don't outsource our support or administration. The service is delivered directly by our own in-house technical team, which has over 15 years of experience with Microsoft infrastructures. This guarantees a deep understanding of your environment and a single point of contact for all your needs.
This close relationship allows us to be more agile in resolving issues and to align identity management with the rest of your IT systems. Our expertise extends to our own data centre in Osona (Barcelona), where we host business-critical infrastructure for our clients.
Limitations & Exclusions
For the sake of transparency, it's important to clarify what falls outside the standard scope of this administration service:
We carry out a review of your Active Directory and/or Entra ID to understand its current state, identify areas for improvement, and detect potential security risks. The first review is free of charge.
We present a report with our findings and a service proposal detailing the scope, included tasks, and responsibilities of each party.
Once the proposal is approved, we configure secure access for our team, establish communication channels, and begin implementing the initial agreed-upon improvements.
We take on the daily administration tasks and provide proactive monitoring. We deliver periodic reports on the service status and the activities performed.
Yes, managing hybrid environments is one of our specialities. We handle the monitoring and troubleshooting of identity, password, and attribute synchronisation between your on-premises Active Directory and Microsoft Entra ID.
Absolutely. Cleaning up obsolete objects is a key part of our service to improve security and performance. We propose and execute plans to identify, disable, and ultimately delete inactive accounts according to the policies defined with you.
Requests are managed through our support channels. Urgent requests are handled with the appropriate priority as set out in your contract. For both clients and non-clients, we have a 24/7 emergency phone line (936 940 176) for critical incidents.
No. The service covers the management and administration of the platform. The client is responsible for purchasing and maintaining the necessary licensing, such as Windows Server CALs or Microsoft Entra ID P1/P2 and Microsoft 365 licences.
We use secure, least-privilege access methods. All connections are made over encrypted channels, and access is strictly limited to the required administrative tasks. We audit our own access and follow security best practices.
Yes. We manage Active Directory regardless of whether the domain controllers are on physical servers, virtualised on your local infrastructure, or hosted with a cloud provider. Our service focuses on the software and administration layer of the directory.
Next step
Proper management of Active Directory and Entra ID is key to security and productivity. Let's start with a free review of your environment to identify areas for improvement.
