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Cybersecurity · Identity Management

Identity Management & Multi-Factor Authentication (MFA)

Secure your company's access points, manage the entire user lifecycle, and implement a Zero Trust security model with a service that verifies every single access request to your systems.

  • Multi-Factor Authentication (MFA)
  • User Lifecycle Management
  • Privileged Account Protection
  • Zero Trust Approach

What is Identity and Access Management?

It's a cybersecurity service that centralises and protects your employees' digital identities and their access to company resources, such as email, VPNs, or remote desktops. Its primary goal is to ensure that only authorised individuals can access the information they're entitled to, and only when they need it.

We apply a Zero Trust security approach, which removes implicit trust and continuously verifies every access attempt. This is achieved through robust multi-factor authentication (MFA) policies and rigorous management of the user lifecycle—from onboarding to offboarding, including any changes in roles or permissions.

Who It's For

An essential service for businesses managing multiple users and access points

This service is designed for organisations that require granular control over who accesses their systems and data, particularly in hybrid or remote working environments. It is vital for companies looking to:

  • Strengthen security for accessing critical applications (e.g., email, ERP, CRM).
  • Secure remote connections via VPN and Remote Desktop Services (RDS).
  • Automate and standardise user onboarding, offboarding, and modifications (JML).
  • Comply with regulatory frameworks that mandate strict access controls.
  • Minimise the risks associated with high-privilege accounts (e.g., administrators).

Service Scope

What Our Identity Management Service Includes

We deploy and manage a comprehensive solution that covers the main risk vectors related to user identity.

Secure Authentication

  • Implementation of MFA for email, VPN, and remote desktop access.
  • Context-aware conditional access policies (based on location, device, and risk level).
  • Integration with your existing Active Directory (on-premises or cloud-based).
  • Support for multiple authentication methods (app, SMS, physical security key).

Lifecycle and Privilege Management

  • Centralised management of user joiners, movers, and leavers (JML process).
  • Role-based permission reviews and control (Principle of Least Privilege).
  • Privileged Access Management (PAM) and monitoring.
  • Audit reports on access and permissions.

Service Model

A Shared Responsibility Model

Security is a collaborative effort. We clearly define each party's responsibilities to ensure the service is effective.

Seintec's Responsibilities

We handle the design, implementation, and ongoing management of the identity solution. This includes configuring MFA policies, monitoring access, administering the platform, and providing technical support to the client's IT team. We act as your single point of technical contact.

Client's Responsibilities

The client is responsible for defining corporate access policies, notifying Seintec of new starters, leavers, and role changes through the agreed channels, and fostering a culture of cybersecurity among its employees.

Vendor's Responsibility

The underlying technology vendor is responsible for maintaining and updating their platform. Seintec manages the deployment of patches and security updates to keep the solution current.

Why Choose Seintec

In-house team and a single point of contact for your security

In a critical area like identity management, trust and agility are paramount. We don't outsource or rely on third parties. The entire service is delivered by our own senior technical team, who have over 15 years of experience in cybersecurity and IT infrastructure.

This close relationship enables us to provide agile support and develop a deep understanding of your environment. With a single point of contact, communication is direct and decisions are made quickly—a crucial factor when responding to security incidents. Your project won't be passed from pillar to post; it's managed from start to finish by the same specialists who designed it.

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Scope & Limitations

What's Not Included in the Service

For full transparency, it's important to clarify the limitations of the standard service. The commercial proposal will always detail the specific scope for your business.

  • Identity management for bespoke applications or legacy systems that are not compatible with standard protocols, without a prior integration project.
  • Cybersecurity training for end-users, which is offered as a separate service.
  • Complex security incident response that falls outside the scope of access management.
  • The procurement of third-party software licences, which are quoted separately based on the vendor and number of users.
  • Direct support for end-users for issues unrelated to access (e.g., problems with their device), which is covered by the helpdesk service.

Our Implementation Process

  1. 01

    1. Audit and Design

    We conduct an initial review of your current identity systems, applications, and access policies. Based on this, we design a bespoke Zero Trust architecture.

  2. 02

    2. Deployment and Configuration

    We deploy the identity management platform and configure MFA policies, conditional access, and user lifecycle workflows.

  3. 03

    3. Testing and Go-Live

    We run a pilot with a user group to validate functionality. After making any necessary adjustments, we proceed with a phased rollout across the organisation.

  4. 04

    4. Ongoing Management and Optimisation

    Once live, we monitor the system, manage security events, and provide support. We continuously optimise policies to adapt to new threats and evolving business needs.

Frequently Asked Questions about MFA & Identity Management

Is it possible to apply MFA only to certain users or applications?

Yes, the solution is completely flexible. We can start by applying MFA to privileged users or the most critical applications, and then progressively extend it to the rest of the organisation in line with your security strategy.

What happens if an employee loses their second authentication factor?

Our support team has established protocols to verify the user's identity through a secure channel and swiftly restore their access, ensuring business continuity without compromising security. Response times are defined in the service level agreement (SLA).

How is a new employee onboarded?

The process is defined during the implementation phase. Typically, the HR department or IT manager notifies us of a new starter via an agreed channel, and our team creates the user's digital identity with the permissions appropriate for their role.

Does this service help me comply with regulations like the NIS2 Directive?

Yes, robust identity and access management, including MFA and privileged account control, is a fundamental requirement of frameworks like the NIS2 Directive. Our service provides the necessary technical controls to help you align with these requirements.

We have an on-premises Active Directory. Can it be integrated?

Yes, modern identity management solutions are designed to integrate with on-premises Active Directory as well as cloud-based directories like Microsoft Entra ID, enabling hybrid and centralised management.

Which MFA methods can be used?

We support a wide range of methods, including push notifications to a mobile app, one-time passwords (TOTP), and physical security keys (FIDO2). The choice of method depends on the required security level and user convenience.

Next step

Strengthen Your Company's First Line of Defence

User identity is the new security perimeter. Poor access management is the root cause of most cyberattacks. Request a free, no-obligation initial IT review to assess your current security posture.