Seintec's Responsibilities
Our team is responsible for monitoring for new updates, assessing their criticality, planning maintenance windows, carrying out agreed pre-deployment tests, deploying patches, and preparing compliance reports.
Cybersecurity · Managed Services
Patch Management for Your Business
Keep your operating systems, applications, and firmware consistently up-to-date and secure. Our managed service handles the entire patching lifecycle, from planning and testing to deployment and reporting.
- Systems, apps & firmware
- Maintenance windows
- Emergency patching
- Compliance reports
What is patch management and why is it critical?
Patch and update management is the ongoing process of systematically identifying, acquiring, testing, and deploying software patches released by vendors. Its purpose is to fix security vulnerabilities, resolve bugs, and occasionally add new features to operating systems, third-party applications, and device firmware.
An unpatched system is an open door for cyber-attacks. Known vulnerabilities are exploited on a massive, automated scale, putting the confidentiality, integrity, and availability of your company's data at risk. Outsourcing this task to a specialist team like Seintec ensures the process is handled in a methodical, controlled manner, minimising the risk of incidents and freeing up your team from a complex, recurring task.
Who it's for
For businesses looking to proactively protect their infrastructure
This service is designed for any organisation that relies on its IT systems for day-to-day operations and needs to ensure its infrastructure is protected against the latest threats. It is particularly relevant for:
- Companies without a dedicated IT department specialising in cybersecurity.
- Organisations that need to comply with regulations requiring regular patching.
- Businesses with overstretched IT teams who lack the time to dedicate to this task.
- Businesses that have experienced a security incident and want to strengthen their defences.
Scope of Service
What does our patch management service include?
Our service covers the entire patching lifecycle, tailored to your infrastructure's needs. We focus on the following key areas:
Planning and Control
- Inventory of assets to be patched
- Definition of patching policies
- Planning of maintenance windows
- Pre-deployment testing in controlled environments
Deployment and Response
- Patch deployment (OS, apps, firmware)
- Management of urgent updates
- Post-deployment verification
- Status and compliance reports
Shared Responsibility Model
A team effort: clear responsibilities
To ensure the service is successful, it's essential to define each party's responsibilities.
Client's Responsibilities
The client is responsible for providing the necessary access to systems, approving proposed maintenance windows, and collaborating on defining the inventory of critical assets and the post-update functional tests for their business applications.
Vendor's Responsibilities
Software and hardware vendors are responsible for developing and releasing patches to fix vulnerabilities. We manage the process, but we rely on the availability and quality of their releases.
What sets us apart
An in-house technical team, a single point of contact
At Seintec, we don't outsource critical services. Since our founding in 2023, we have committed to a model built on close relationships and trust. The same technical team, with over 15 years of experience, that manages the systems in our Osona data centre is the one that handles your patching service.
- **Senior team:** Proven experience managing complex infrastructures.
- **No intermediaries:** Speak directly to the engineer who knows your systems, without going through switchboards or impersonal first-level support.
- **Single point of contact:** We centralise management for smooth and efficient communication.
- **Real flexibility:** We adapt our procedures to your needs, not to the rigidity of a large provider.
Scope and Limitations
What you should know: transparency first and foremost
Our goal is to offer a clear service with no surprises. It's important to understand what isn't included by default, so we can scope a solution tailored to you:
- We don't create patches; we apply those released by the vendors.
- Compatibility with custom-built software must be validated by the client or their supplier.
- We cannot patch obsolete (End-of-Life) systems that are no longer supported by the vendor, but we can help you plan their migration.
- The client is responsible for ensuring all software to be managed is properly licensed.
The initial audit allows us to identify these situations and jointly define the best plan of action before the service begins.
How we implement the patching service
- 01
1. Audit and Analysis
We conduct a review of your infrastructure to inventory assets, identify versions, and assess its current state. This can be part of our free IT review or a more in-depth audit.
- 02
2. Policy Design
Working with you, we define the patch management policy: criticality, priority assets, maintenance windows, and testing and validation procedures.
- 03
3. Implementation
We deploy our management tools and carry out a first full patching cycle in a controlled environment to validate the procedure.
- 04
4. Operation and Reporting
We begin the normal operation of the service, applying patches according to the defined policy and delivering periodic reports on compliance and system status.
Frequently Asked Questions about Patch Management
What happens if a patch causes a problem with an application?
This is why we perform pre-deployment testing wherever possible and have rollback plans in place to uninstall a problematic patch quickly and safely while the root cause is investigated.
How often are patches applied?
The frequency is defined in the patching policy and depends on criticality. Critical security patches are handled as a matter of urgency, while others are grouped for deployment during scheduled maintenance windows, which are typically monthly.
Do you manage patches for any software?
We focus on operating systems (Windows, Linux) and common third-party applications found in business environments. The exact scope is defined during the initial audit. For highly specific software, we coordinate the process with the team responsible for that application.
What is a maintenance window?
It's a pre-agreed period, usually outside of business hours, during which we carry out update tasks to minimise any potential impact on the company's daily operations.
How do you handle 'zero-day' vulnerabilities?
A 'zero-day' vulnerability is one for which an official patch does not yet exist. In these cases, we apply recommended mitigation measures (configuration changes, firewall rules) while we await the definitive patch, which will be applied with the highest priority as soon as it becomes available.
Does this service help me comply with regulations like NIS2?
Yes. Keeping systems up-to-date is a fundamental requirement of most cybersecurity frameworks, including the NIS2 Directive. Our compliance reports will serve as evidence that you are proactively managing vulnerabilities.
Related Services and Solutions
Next step
Are your systems up-to-date?
An unpatched vulnerability is an unnecessary risk. Let our team take charge of protecting your infrastructure. Request a free, no-obligation IT review to assess your current situation.