Connectivity & Communications
We plan and execute the migration from your analogue or ISDN lines to a Voice over IP (VoIP) system, configuring your network to ensure call quality and reliability.
IP telephony, or Voice over IP (VoIP), is a technology that allows you to make and receive phone calls over an internet connection, instead of using traditional analogue or ISDN lines. This system replaces legacy infrastructure with a digital solution that integrates with your company's data network.
For a business, migrating to IP telephony means gaining flexibility, scalability, and enhanced features. It enables unified communications across different sites, facilitates remote working with softphones on computers and mobiles, and provides access to advanced call management options. Seintec designs, implements, and configures the entire technical solution to ensure a smooth transition and optimal voice quality.
A Tailored Solution
Our IP telephony service is designed for organisations that need to overcome the limitations of traditional systems and adapt their communications to a flexible, distributed working environment.
A Comprehensive Service
We approach IP telephony implementation as an end-to-end technology project, covering everything from the network infrastructure to the user's handset.
Clearly Defined Roles
For a successful migration, it is crucial to clearly define the responsibilities of each party involved.
We handle the solution design, equipment implementation, advanced network configuration to prioritise voice traffic (QoS), and ongoing technical support. We act as your single point of contact for all technical aspects of the project.
This is the company that provides the lines (SIP trunk), call services, manages number porting, and assigns numbering. While we are not a provider ourselves, we advise you on your choice and coordinate with them on your behalf.
The client is involved in defining requirements (users, extensions, features) and provides access to the premises. You are responsible for arranging the internet connection and the line service with the provider.
What Sets Us Apart
Our value isn't in reselling a platform, but in our team's ability to robustly integrate IP telephony into your company's network infrastructure. With over 15 years' experience in systems and networking, we design reliable solutions and ensure your local network is perfectly tuned to prioritise voice traffic, preventing dropouts and poor audio quality.
Because we have our own in-house technical team, with no middlemen, you have a single point of contact who understands your environment from end to end—from connectivity to the user's handset. This holistic view speeds up the resolution of any issues. Our agility is reflected in our service targets: by 2025, we aim to handle over 8,500 support requests with an average ticket resolution time of 7 minutes.
Scope of Service
To provide a transparent proposal, it's important to clarify which elements are the responsibility of the client or third parties:
We analyse your current infrastructure, communication needs, and network health. Based on this, we design a bespoke solution that defines the required architecture, equipment, and network configuration.
We coordinate with your chosen provider for number porting and SIP trunk activation. At the same time, we deploy and configure the IP handsets and softphones on your premises.
We implement Quality of Service (QoS) policies and voice VLANs on your local network equipment. This ensures calls always have the highest priority and quality, even when the network is under heavy load.
We provide user training on how to use the new systems. Once the system's performance is validated, we activate our support service to resolve future queries and incidents as per our agreed terms.
Yes. We manage the porting process with the telecoms provider so that you can keep all your existing landline numbers when you migrate to the Voice over IP system.
Without internet, calls via the main SIP trunk will not work. As part of the solution design, we can include contingency plans, such as backup lines or automatic call forwarding to mobiles, to minimise disruption.
Not necessarily. IP telephony runs on standard network cabling (Category 5e or higher). As part of our initial analysis, we will review your current network and advise if any upgrades are needed to ensure optimal performance.
Yes, provided the network is configured correctly. A key part of our work is implementing Quality of Service (QoS), a technique that prioritises voice traffic over other data to ensure clear, stable calls.
No, we are a technology integrator. Our role is to design and implement the technical solution within your business. The line and call service is contracted with a telecoms provider, for which we offer our expert advice.
Remote employees can use a softphone (a program on their computer or an app on their mobile) to make and receive calls with their office extension number, just as if they were physically at their desk, using any internet connection.
Next step
Request a free initial IT review. We will analyse your current system and present a no-obligation VoIP migration plan tailored to your needs.
